Frequently Asked Questions
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We offer a range of solutions designed to meet your needs - whether you're just getting something small altered or repaired or scaling up to something bigger. From landscaping and outbuildings to conversions, lofts, extensions and new builds - we cover it all. We take on both residential and commercial fit out work, all tailored to help you move forward with clarity and confidence.
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No not at all! Our design services, in partnership with CAUKIN Studio, are there if they are required but only if required. If you have a small scale project or even a design already, we can work within those parameters. Regardless of the services they seek, we see this extra expertise as a value add for all our clients, as we can take an analytical view of your project, getting you the best budget-friendly, long lasting results.
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Getting started is simple. Reach out through our contact form or schedule a call - we’ll walk you through the next steps and answer any questions along the way.
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We combine a thoughtful, human-centered approach with clear communication and reliable results. With expertise across the construction and design spectrum we know the industry and are able to make the process smooth for you. It’s not just what we do - it’s how we do it that sets us apart.
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We are more than happy to work with other designers, if you have already engaged them directly. Through our years of experience we have learnt to work collaboratively with different practices and professionals, and thrive on learning from others.
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You can reach us anytime via our contact page or email. We aim to respond quickly - usually within three business days.
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Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving. From the outset we will set clear expectations, timelines and job lists; this clear communication will keep you understanding what’s happening when.
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We offer flexible pricing based on project type and complexity, with this we can also discuss payment schedules if required. After an initial conversation, we’ll provide a transparent quote with no hidden costs. This quote will include the cost of labour, hire equipment and materials. If permits are required, these will be discussed with you ahead of time.
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Our payment processes follow a tiered system, with projects falling somewhere between Tier 1 and 5.
For Tiers 1-3 (project values up to £6,000) the structure would be 25% mobilisation deposit and 75% at completion.
For Tier 4 (project values £6,001 – £12,000) there is a a 25% mobilisation deposit, with 37.5% on the midpoint and 37.5% on completion.
For Tier 5 (project values over £12,001) there is a sliding scale of mobilisation deposit fees (15%, 10% and 5%), a 30% midpoint fee, a 30% fee at 75% completion and a sliding scale on completion for the remaining amount.
Please note for all projects deposit funds are required no later than 5 working days before work commences.
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We have an extensive network of other construction professionals in south Wales and the north west of England. When a project requires specific traders or skills, we are able to bring those trusted partners in and manage their delivery for you. If you have specific contacts already, we are happy to be introduced to them and see how we can work together.
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As a general rule yes. We aim to make our quotes as simple and straightforward as possible, with no hidden costs. We want you to have full peace or mind, that the project will come within the budget that you have. On specific occasions, if you wish to structure the quote in a different way, in terms of the material purchasing, we are open to discussions around this.
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As we are not currently VAT registered, we do not charge VAT on our quotes. Should this change we will inform you immediately.
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Being such a small team, when we come out to discuss your project and quote up the work required, you can rest assured that it will be the same team that will then deliver that work. As a practice we are here to support you at every stage of the project, so you will always have a direct contact line to a company director.
